Delivery Policies | Monarch Delivery

Monarch Delivery Policies:

Orders must be scheduled 48 hours in advance. Should the shopper incur any delay, emergency, or force majeure there will be a follow up to ensure your order is refunded or shopped and delivered as soon as possible.
Rescheduling an order as a client after setting a delivery window is fine before the shopping starts (about an hour or two before your scheduled delivery window). After receiving the notification that your order has been checked out the items must be delivered at that point within your scheduled window.
Canceling an order prior to shopping (and within a 10 minute grace period after the started shopping notification) will refund the entire order cost. Canceling during shopping (10 minutes after the started shopping notification) is a 5 dollar fee for small and medium orders, and a 10 dollar fee for large and bulk orders will be taken as your items will need to be put back on shelves.
Orders cannot be cancelled after checkout! Once checkout has finished the order will be delivered to your address within the scheduled delivery window. Should any emergency, unfortunate changes, or force majeure on the client's side occur a backup delivery plan will be made.
As a courtesy to the client, any orders cancelled under extraneous circumstances on either side (client or shopper) will give a free delivery credit for next time.

Refunds, replacements, and damages will be dealt with on a case by case basis. For goods that were damaged store side (such as an issue with a container that was sealed and unseen by the shopper) will be taken back to the store for a swap at no extra cost.
For any accidents during delivery (such as a bag breaking) your shopper will get replacements and deliver them with a notification to ensure it fits within your delivery window or schedule.
The physical receipt for your order will be kept by your shopper for such needs as returns, damages, and store side issues. A photo of your receipt will be sent for your review.

Once your list is virtually shopped you will receive a notification to go over the selected items and ensure the correct type, brand, and amount of each item is selected.
After your list is finalized, the total price for the groceries is totaled and the delivery fee is added to that total. For example, 76.98 in groceries for a medium delivery would be estimated as 96.98.
Many stores up item costs in their virtual systems. Therefore, with the receipt, your final total will match the true cost. Using the 76.98 example, if it is actually 67.56 then your final invoice will be 87.56 to cover food cost and the flat shop and deliver fee.
Clients may choose to have the difference refunded to them, or applied to their next delivery.
Should the final total be more than the estimate instead of less, another invoice will be sent for amounts over $5.
Any substitutions or replacements will be pre-approved by the client. If a replacement or substitution that costs more than the original estimated product by excess of $5 the client will be notified for approval.
Necessary items (staples, crucial recipe components, or time sensitive needs) and substitutions that are out of stock will be listed and then re-shopped at another store ASAP to get your required items in time.

Notifications and reminders are sent in order to avoid scheduling mishaps or other delivery issues. The day of your delivery you will receive a reminder with your delivery window time. When your order is being shopped you will receive a start notification.
Joanna will not disclose any personal information to third parties unaffiliated with this service. Any additional assistance required when getting your order (such as for bulk quantities) will be disclosed prior to the service.
Clients may request access to their own personal data set to check what information is remembered or documented by Joanna for reference during shopping. This information can be deleted at any time, such as if a client wants to discontinue use of the delivery service.

Please contact Joanna at monarchdeliverypa@gmail.com or text/call her at 717-847-4051.